Shipping Policy
1. Delivery Methods and Partner Logistics
Our Shipping Advantages
a. We have established a global network of experienced freight forwarding partners, ensuring safety and efficiency;
b. We have a dedicated team responsible for controlling shipping costs;
c. We promptly communicate shipping plans and provide options for customers to choose and finalize.
We prioritize stable and timely logistics providers to ensure safe and timely delivery of goods:
• B2B bulk orders: By default, we use international/domestic dedicated logistics (such as ocean freight, air freight, or dedicated land freight) or reputable international logistics (such as DHL, FedEx, and UPS). The specific method will be determined in consultation with you based on your order volume, destination, and cost requirements.
• Sample orders: By default, we use international express delivery (such as DHL and FedEx) to shorten your testing cycle. Urgent requests will be prioritized.
Shipping Policy
2. Delivery Time of Shipping Policy
• Order Processing Time:
a. B2B bulk orders: After payment and order details are confirmed, we will prepare the goods (customized products require separate arrangements based on production cycles and will be notified in writing in advance).
b. Sample orders: After confirmation of order, we will ship within the agreed timeframe.
• Logistics and Transportation Time:
◦ Domestic orders: Typically delivered within 3-5 business days (remote areas may require an additional 1-2 business days).
International Orders: Depending on the destination, express delivery takes 3-7 business days, and dedicated delivery takes 10-20 business days. The specific delivery time is subject to the real-time tracking information provided by the logistics provider.
3. Freight Calculation Rules of Shipping Policy
We adhere to transparent pricing. Freight charges are calculated based on order type, weight, volume, and destination.
4. Order Tracking and Information Updates of Shipping Policy
• After shipment, we will promptly send the shipping number and tracking link via email or contact your account manager (real-time status can be checked on the corresponding logistics company’s official website).
• If there are any delays or information anomalies during transportation, our logistics specialists will proactively follow up and promptly update you on the progress to ensure a prompt resolution.
5. Exception Handling of Shipping Policy
• Delays due to force majeure (such as natural disasters or logistics strikes) will be notified immediately and a solution will be negotiated.
• Damaged/Lost Goods: Please inspect your package upon receipt. If any damage or missing items are found, please take photos immediately and contact the carrier for documentation. We will assist you in filing a claim with the carrier and arrange for a replacement or refund, as appropriate.
6. Contact Us
If you have any questions about our shipping policies or need to check the status of your order, please contact us.
We are committed to ensuring peace of mind and peace of mind with every shipment through clear regulations and proactive service.
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